We offer a low cost returns service at a charge of £4.99 which covers the cost of returning your item and receiving your replacement order, further details can be found on our returns and exchanges page.Most equine leg clays should be applied to the leg cold this will draw out any excess heat found in the horse’s legs.
This starts from the day you receive your order. We offer a no hassle 30 days returns policy for refunds and exchanges. Selecting FedEx does not mean your order will bypass our handling times FedEx is from the point of despatch, not the point of purchase. You will receive a text message and an email confirming the day and an hour's time window for delivery. You will receive a text message and an email confirming the day of delivery Royal Mail provides a four-hour time window for delivery.įedEx is delivered the next day from point of dispatch for UK mainland addresses or in two working days for Scottish Highlands, Islands, Northern Ireland, and Irish addresses. Our Royal Mail economy service is usually delivered in two-three days. Some large items may come with other trusted 3rd party couriers. We use FedEx and Royal Mail for most of our deliveries. If an item doesn’t show “Express warehouse: immediate despatch”, it will not leave us on the same day you have placed the order. This appears in a green box beneath your product selections. If you are unsure, please call our team and we will do what we can to help you get your order promptly.īefore choosing a courier, please make sure you are happy with the product availability message as these handling times apply before we ship your order. You have selected FedEx as your delivery option during checkoutĭelivery is the next working day (please note Saturday and Sunday are not considered working days if you require a Saturday delivery there will be an additional charge and you will need to contact customer services prior to ordering).All items on your order show a product availability message of "Express warehouse: immediate despatch".It is a weekday (weekdays are Monday - Friday).It is earlier than 1pm (if it is later than this please get in touch before ordering as we may still be able to assist).If you need an item next day, please check the following: If you do require an order urgently, please contact us before ordering to ensure we can accommodate your requirements as we hate to be party poopers! Selecting FedEx does not change our expected handling times the service selected is always from the point of despatch not purchase. At these times, a team member will email you to keep you updated on the progress of your order. Whilst we do our best to meet the handling times stated in the product availability message, occasionally we can experience some delays in the delivery network. We will let you know on your order confirmation when we expect your order will arrive with you.
We care about our environmental impact, so we don't split ship orders unless you get in touch to request that we do so. If you have lots of items in your basket, please use the longest product availability message to work out when your order will arrive. If you are happy with the product availability message on the item, checkout your order and we will ship your order in the timeframe stated. Simply make your product selections and a message will pop up telling you how long it will take us to dispatch your order we call this our product availability message. We want to be crystal clear when it comes to managing your expectations our website is stock managed to show you what items are available for same-day dispatch and those which are externally warehoused and therefore, will take a little longer to arrive with you.
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